Resources
Central Alabama Water serves its customers
Meeting the needs of our customers is our top priority here at Central Alabama Water. Whether you need to pay your bill, report an outage, or request a service change, we are here to serve you.
High-Quality Water. High-Quality Service.
At Central Alabama Water, our customers always come first. We believe that excellence in providing water to your home or business includes being available to help you navigate payments, services, and more. So, how can we help?
Manage My Account
Your online account allows you to schedule payments, set up paperless billing, review your billing and payment history, manage and pay multiple accounts, stop or transfer services, and much more.
Payment Options
Paying your water bill is easier than ever at Central Alabama Water. You can now pay your bill online using either a credit or debit card or with your bank account information. You can also pay via phone, with a check, through the mail, or in person.
Service Outages
Although it is our goal to always keep the water flowing, outages do happen. See if your area is currently being affected by an outage or report a new outage now.
Report a Problem
If your home or business is experiencing an issue that you believe may be related to your water system, please contact Central Alabama Water straight away.
Bill Payment Assistance
Do you have questions about or need help with paying your bill? Central Alabama Water is here for you. Contact us about our Bill Payment Assistance program today.
Start Water Service
Are you ready for the water to start flowing at your home or business? Great! We’re ready, too. Let’s get the water flowing.
Stop or Transfer Service
If you’re moving, locally or not, it means it’s time to change your water service. Log in to your account to get started.
Rates and Fees
At Central Alabama Water, we prioritize transparency when it comes to how your bill is calculated. Learn all about how our rates and fees are set today.
Water Leak Policy
Water leaks happen. At Central Alabama Water, we take the guesswork out of the equation with our water leak policy.
Frequently Asked Questions
Trust us, we get it. Water systems are complex. Let us put your mind at ease by answering your water questions.
