Resources
Payment Options
At Central Alabama Water, you always have a choice. Our many payment options are designed to meet you where you are.
Pay Your Bill Online
Looking to make a GUEST PAYMENT?
No account registration or login is required. You just need the account number. Please note: A $2.49 processing fee will apply to all transactions via this option.
Central Alabama Water customers can use their online account for a variety of actions, including:
- Schedule a payment
- Set-up paperless billing
- View billing and payment history
- Set up and manage AutoPay
- Manage and pay multiple accounts
- Stop or transfer services
- Pay using your checking account for free
- A fee of $2.49 will apply if you pay with a credit or debit card.
Pay Your Bill by Phone
Call toll-free: 1-877-565-3802
- A $2.49 processing fee will apply to all transactions made through this payment option.
- Transactions are limited to $500 or less.
Phone and online payments made prior to 7 p.m. will be posted to your account the next day. Payments made after 7 p.m. will be posted within 48 hours. For each payment, you will receive a confirmation number for your records.
Pay Your Bill by Mail
Mail payments to:
Central Alabama Water
3600 1st Ave N
Birmingham, AL 35222
Pay Your Bill In-Person
Walmart Money Center
Pay your water bill at your local Walmart. You will need your Central Alabama Water bill or account number. You can make payments with cash or a debit card. Payments will be posted immediately to your account. Walmart will charge a $2.00 transaction fee for payments made at its locations.
Pay Your Bill Online
How do I sign up for e-billing?
With Central Alabama Water’s e-bill service, you can go paperless. Log into your online account and enable electronic billing in Settings.
How do I read my meter?
Your meter has a number displayed similar to the one pictured here. Read the number from left to right. Numbers with a black background are not used in the calculation of your monthly water consumption.
To calculate your usage, subtract the prior meter reading (provided on your statement) from your current reading. The results will indicate the amount of water used in CCFs – hundred cubic feet. To convert this usage to gallons, multiply the amount by 748.
What if I have more questions?
View our complete list of Frequently Asked Questions.
